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"I Can't Get No Satisfaction" by The Rolling Stones

Happy Dental Team
Team Culture is so important for retention of staff and patient satisfaction.

Culture can make or break a dental practice

➡️ You have engaged a Practice Manager. Your team and the patient base have grown, but the culture of the practice has changed.

I have noticed many dental owners don't have a united purpose, like a mission or a set of values. These are the foundations of the culture of a practice. Culture in your practice is the set of behavioural and procedural norms that can be observed within the practice — which includes its policies, procedures, ethics, values, employee behaviours and attitudes, goals and code of conduct.

The culture of a practice can be determined by the owner through creating and communicating their values. Values are the things that are most important to the owner. Creating values determines how you treat people, how you make decisions, how things run, and how you do things. If there is a misalignment between a team and owner values, this misfit can be addressed easily.

To give an example, the ADA's Core values are professionalism, integrity, respect, collegiality, collaboration and transparency.

We had values in the practices I worked. It was easy to address behaviours, by drawing on these core values in discussions with the team and patients alike.

Get some satisfaction and create and communicate your core values!

To learn more about how I can help your dental practice, visit my services.

This is a personal blog. Any views or opinions represented in this blog are personal and belong solely to the blog owner and do not represent those of people, institutions or organisations that the owner may or may not be associated with in a professional or personal capacity unless explicitly stated. Any views or opinions are not intended to malign any religion, ethnic group, club organisation, company, or individual.


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