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Revolutionising Dental Practice Management: Personalised Strategies with Michelle Pritchard

Writer's picture: Michelle PritchardMichelle Pritchard


Michelle Pritchard standing in front of first slide for a business presentation ata ADA WA Office
Michelle Pritchard- Presenter - The Business of Dentistry ADWA CPD Event Sept 23

Introduction: There is no one-size-fits-all strategy in dental practice management. With 25 years of experience owning and managing dental practices, Michelle Pritchard emerges as a consultant focusing on a personalised approach based on deep insights.


The Beginning: Personalised Strategies for Dental Practices: Michelle's journey with each practice starts with a virtual coffee chat, delving into dental practice owners' unique challenges and aspirations.


Crafting a Bespoke Roadmap: The Path to Dental and Dental Specialist Practice Success. Michelle's diagnostic review and proposed treatment plan are based on a multifaceted approach. This approach includes in-house observations, consultations, detailed analysis of Practice Management System statistics, and examination of profit and loss statements against benchmarks. She also investigates the area's demographics and current and future trajectories. She also completes various business analytics to assess and tailor recommendations to align with the evolving landscape.


Case Study 1—Operational Excellence and Financial Turnaround: Michelle's guidance at a specialist dental practice led to a more patient-centric strategy and the introduction of payment plans. These changes resulted in hospital GA sessions booked months in advance and significantly improved cash flow.


Case Study 2: Enhancing Referral Rates through Strategic Recognition: Michelle's recommendation to recognise key referral sources led to a noticeable referral increase, requiring new systems to manage the heightened demand.


Case Study 3: Optimising Appointment Templates for High-End Treatments

A practice was struggling to accommodate high-end treatment patients due to a full schedule with recall appointments. After a discussion with the practice owner, Michelle suggested extending the recall intervals to 9 or 12 months where clinically safe. The owner hadn't considered this option before. Following consultations with the clinical team, the practice implemented the change, leading to immediate improvements in scheduling flexibility and the ability to prioritise high-value treatments.


Testimonials and Feedback: Michelle's expertise in staff management, human resources, and business structure provided the foundation for success. Implementing her strategies has given practices direction and a benchmark for measuring standards.


Conclusion: Michelle Pritchard's approach to dental practice management goes beyond problem-solving. Her commitment to delivering personalised, effective solutions empowers dental practices to address current challenges and pave the way for future success and growth.


To learn more about how I can help your dental practice, visit my services.



This is a personal blog. Any views or opinions represented in this blog are personal and belong solely to the blog owner and do not represent those of people, institutions or organisations that the owner may or may not be associated with in a professional or personal capacity unless explicitly stated. Any views or opinions are not intended to malign any religion, ethnic group, club organisation, company, or individual.


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